Nuix, a leading global provider of investigative and analytic software, wanted to find a global partner who could support and manage the distribution of their merchandise.
The team at Nuix approached Arcadia to explore a strategic partnership that would support their merchandise and distribution goals while aligning with a more sustainable global approach.
Working closely with our client, Arcadia helped transform and streamline the global merchandise operations by implementing the PromoB2B platform with tailored customisations to meet specific business needs.
The solution addressed critical challenges - ranging from poor communication with previous suppliers and limited inventory oversight across all regions, to the absence of budget tracking and approval workflows.
Webstore Platform
To fully meet the operational needs required by Nuix, custom webstore development was implemented for several key features.
- A unique multi-tier store platform was created to host the regional stores all under one URL.
- An order approval system was implemented, enabling managers to review orders before processing, reducing overspending.
- Tiered SSO user access was configured, granting users access to specific stores and the product within.
- Localised freight visibility was applied to provide accurate shipping costs for each regional store.
Merchandise
Arcadia managed the sourcing journey end-to-end - covering concept, prototyping, production, and global delivery. This streamlined approach unlocked cost savings, shortened lead times, and provided complete transparency at every stage, giving Nuix visibility and control like never before.
But we didn’t just source products - we sourced smarter. From innovative design to responsible production (e.g. developing and producing bespoke plush items that complied with global safety certification requirements), Arcadia delivered real value across all elements of the project.
With our expertise, Nuix merchandise arrived in the right place, at the right time, at the right cost - always with sustainability built into the process.
Stock Management
Global inventory oversight used to be a challenge - limited visibility and inefficiencies slowing down operations.
Arcadia solved this with a tailored 3PL warehouse network spanning key regions. Our solution provides real-time stock visibility, full transparency of inventory levels and charges, and complete control across the supply chain.
We audited and catalogued new and inherited stock (ensuring accuracy through quality checks), created SKUs, recommended pack sizes, and photographed each item individually - to ensure accuracy and efficiency across multiple regions.
The result? Faster fulfilment, reduced overheads, and a streamlined global operation designed to scale with growth.
Arcadia also audited and catalogued all inherited stock, ensuring accuracy through quality checks, photography, and detailed reporting.
To strengthen brand consistency, Arcadia developed a fresh product range that complemented existing inventory, meeting market-specific certification requirements while enhancing Nuix’s brand identity with bespoke, compliant merchandise.
The partnership has delivered measurable outcomes: significant cost savings, improved supply chain transparency, and an agile, efficient, and scalable merchandising solution.
With Arcadia, Nuix is now equipped with a global merchandise program that supports growth, compliance, and operational excellence.